Effective Date: July 14, 2026
This Refund & Returns Policy applies to purchases made through Socialbilitty Studios, LLC (“Socialbilitty,” “we,” “our,” or “us”) at https://socialbilitty.com.
Overview
We want you to be confident in your purchase.
Because Socialbilitty offers both digital products and, from time to time, physical merchandise, our refund policy varies depending on the type of product purchased.
Digital Products
Unless otherwise stated, all sales of digital products are final.
Digital products include, but are not limited to:
- Downloadable guides
- Digital publications
- Reports
- Templates
- Educational materials
- Membership downloads
- Other downloadable content
Because digital products are delivered immediately and cannot be returned, refunds are generally not available except where required by law.
If you experience a technical issue accessing a purchased digital product, please contact us and we will work to resolve the problem.
Physical Merchandise
If Socialbilitty offers physical merchandise, eligible items may be returned within 30 days of delivery.
To qualify for a return, items must:
- Be unused and in their original condition
- Include original packaging where applicable
- Be accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are generally non-returnable:
- Digital downloads
- Gift cards
- Personalized or custom products
- Event registrations or tickets unless otherwise stated
- Clearance or final sale items
- Products identified as non-refundable at the time of purchase
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
When appropriate, we will replace the item or provide another reasonable solution.
Refunds
Approved refunds will be issued to the original payment method.
Processing times vary depending on your financial institution but typically appear within 5–10 business days after approval.
Shipping Returns
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
We recommend using a trackable shipping service for higher-value items.
Future Memberships and Services
If Socialbilitty introduces paid memberships, subscriptions, software services, or premium platform features, additional refund terms may apply and will be provided at the time of purchase.
Changes to This Policy
Socialbilitty may update this Refund & Returns Policy from time to time.
Any updates will be posted on this page with a revised effective date.
Contact Us
Questions regarding refunds or returns may be directed to:
Socialbilitty Studios, LLC
Email: info@socialbilitty.com
Los Angeles, California